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Monday, May 14th, 2007
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10:19 pm - The end of the President's blog: Don't Call Me Tina is born
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This blog is one year old, which means it's time to end it. My term as president is over, so I can no longer publish a blog with this name.
In addition, I'm tired of the limitations of Live Journal as a blogging platform. I have to put up with ads and have none of the cool stuff that more sophisticated blogs have.
So I'm moving to Word Press and continuing my technical communication and STC musings on a new, improved blog called, Don't Call Me Tina.
I'm currently in Minneapolis attending the STC's Summit. I'll be blogging about the conference for several days. There's a lot of great discussion and ideas here.
Thanks for reading! See you in my new spot.
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| Friday, May 4th, 2007
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12:51 pm - Chapter podcasts
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Michelle Schoen is our resident Podcaster. She created a podcast of our March chapter meeting and she's been conducting short interviews with chapter members as well.
Here's the link to the page she's set up. My interview will be appearing here soon! http://mschoen.libsyn.com/
This page did not immediately open for me, so be patient if you get a white screen.
Are these podcasts useful? Do you have any other ideas for topics? If so, contact Michelle.
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| Thursday, May 3rd, 2007
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5:35 pm - Atlanta Chapter Recharter
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As promised, here is the document.
What is the current name of your chapter (geographic community) or SIG (virtual community Atlanta Chapter
Do you want to change the name of your community? If yes, please enter the new name. No
What has been your average annual cost of operating your community over the last 3 years? $34,000 (this year it dropped to $25,000)
Describe the members whom you hope to attract to your new community. Managers, user assistance professionals, educators, students, technical editors, medical writers, graphic artists, consultants, and people entering (or interested in entering) the technical communications profession.
a) What are their concerns, professional needs, and interests?
- Finding interesting work in technical communications
- Keeping up with new tools and new technology
- Winning respect from their employers and coworkers for the work they do
- Interacting with others in the profession to learn, network, and compare notes
- Finding and sharing new and creative ways to make complex information understandable
b) What is your competition for their time and interest? Family, traffic, relaxation time, other hobbies, church activities, school
How will your community provide value to the larger STC community and further the overall goals of the Society?- By providing a wide range of resources to technical communicators in our area. These include: chapter presentations on topics of interest, annual conference, technical seminars, local SIGs, blogs, a newsletter, a dynamic Web site, social activities, community service, and interaction with local universities (and, where possible, high schools).
- By being the place to network with others in the profession, including those who are hiring and those looking for employment.
- By partnering with other organizations and businesses to promote STC and build relationships
What is the mission statement of your community? Support and promote the technical communication professional in the metro Atlanta area
List names of community members who took part in this re-chartering process. Holly Harkness Al Hood Leigh Richardson Jeff Albers Eugene Larson Goals and how we will achieve them: Promote the profession in the Atlanta area How 1: Sponsor competitions How 2: Partner with sister organizations and businesses How 3: Increase the public face of the STC in Atlanta
Support the members of the chapter
How 1: Communicate How 2: Network How 3: Educate
Grow
How 1: Demonstrate the value of an STC membership How 2: Actively recruit How 3: Reach out
Develop leadership
How 1: Maintain an active chapter council How 2: Keep a full bench
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| Thursday, April 26th, 2007
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5:45 pm - More on rechartering
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Anonymous posted a comment asking what rechartering means.
I would say the closest analogy is an old married couple renewing their vows. We look at our chapter and ask, "What's it all about, Alfie?"
The origins of the rechartering initiative were in the STC's "transformation" period, which in turn originated in the shockingly steep downturn in our industry in the early 2000s. Those of us who have been around for a few decades were not so shocked. What goes up, must come down. But the STC leadership (rightly so, IMHO) felt it was a good time for the organization to take stock of itself. They wanted chapters to take advantage of rechartering to cast aside old ways of thinking that might be out of date, to look at new opportunities and ways to recruit and serve members.
There was a strong push toward viewing ourselves as "communities" rather than chapters. I think the communities concept is overrated, but I understand where it was coming from. The point is that an STC member in Anchorage, Alaska could have a rich and meaningful relationship with fellow STCers in Key West — maybe even more meaningful that her relationship the one other STCer in Anchorage. If you don't understand how that could be, you probably wouldn't be reading a blog like this.
I will post our recharter document so everyone can read what we said. The Atlanta chapter has been around for a long time, and I believe it was a bit stuck in its ways. For no good reason. Just the fact that we were paying hundreds of dollars to the Marriott long after our membership base had significantly eroded shows that we need a fresh coat of paint.
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| Wednesday, April 25th, 2007
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11:29 am - We're rechartered!
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Out of curiousity, I opened up the March STC Board minutes and, to my surprise, there is a note that we have been rechartered! I thought someone would notify us officially. Kinda weird.
But this is a milestone for the chapter, someone we had to get under our belt. I think it was a helpful exercise. Thanks to everyone who helped. We should probably post our recharter document on our Web site.
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| Friday, April 20th, 2007
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7:58 pm - Banquet (including pictures!)
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The annual awards banquet was held Tuesday night. I am just now recovering from all the last-minute details. My advice for next year: plan ahead, but don't panic!
At first it looked like we would have a very low turnout. The number of entries was lower this year so we had fewer winners. Naturally, most of the dinner reservations came in at the very last minute and we had about 45 people attend. There will always be one or two who reserve, but can't make it, and others who show up without making a reservation.
I thought the Marriott did an exceptional job accommodating us. Perhaps they've been reading this blog and are cleaning up their act.
We departed from tradition in several ways, but I think it was all OK. For some reason, we did not get a separate room for our technical publications display. But there were so few of them they would have looked funny in a large room. Instead they were displayed at a long, narrow table in the hall.

Second, the bar was inside the banquet room, which we've previously kept closed until dinner was served. But since we didn't have a separate room for the awards, people needed a place to hang out (other than the hallway we were sharing with a CPA event).
Here's Joe, who organized the banquet committee, with Brian Fleming of HelpWrite.

Here's Milton Edwards, our MC, in one of the more serious moments. Milton did a great job and had a lot of fun with the audience.

I will post the chapter volunteer award winners tomorrow. Here's Roger Siegel accepting his Distinguished Chapter Service Award.

This year we asked winners to send us a screen shot or sample page from their entry and some snippets from the judges' comments. We presented these as we announced the award. This was my idea. I think it worked well because it gave you a feel for the entry and why it won. Taken as a whole, the judges comments added up to the main ingredients for a successful technical communication piece.
Here I am with Howard Speck, our incoming 1st VP. He won a President's award for his work on the Decent Exposure to FrameMaker class.

One of our honorees was Debbie Doyle of Sun Microsystems. Her manager submitted her manual to the Philadelphia Chapter's competition and it won a Distinguished as well as Best of Show. It also won an award in the International competition. We didn't have a plaque for Debbie, but we gave her a big round of applause.
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| Thursday, April 19th, 2007
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12:49 pm - LinkedIn now includes STC as a group
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If you haven't already started using LinkedIn as a networking tool, you might want to consider joining.
You enter professional information (as much or as little as you want), then you send invitations to people in your informal network (former managers, coworkers, friends, relatives, STC buddies, etc.) and invite them to join. When they join, they will send to their network, so you'll be "connected" to the people they know whom you don't know.
Atlanta chapter member Alana was able to get STC listed as an official professional society. That means you can add the STC logo to your profile. If you are already a LinkedIn member, just go here to do that: https://www.linkedin.com/e/gis/2926/71AB2B36FD7B/
My company just put itself up for sale, so I'm polishing up my network connections and my resume.
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| Wednesday, April 18th, 2007
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10:15 am - Community Service Opportunities
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Julie Brock, our Community Service Manager will be sending us monthly suggestions for members who would like to participate. Here are the April opportunities.
Share Your Knowledge! Career Workshop On Saturday, June 2, Children’s Restoration Network (CRN) is holding a career preparation workshop for homeless mothers and teenagers. The event will be held at the Atlanta Union Mission’s My Sister’s House from 8:30 a.m. until 4:30 p.m. CRN needs volunteers to help program participants create or update professional looking resumes, learn interview skills, set up a free e-mail accounts, and baby sit the children of mothers who will be busy in the workshops. You can participate all day or for half a day. Over 80 participants are expected for this event, so they need plenty of encouraging volunteers like you to participate! English as a Second Language Imagine what life would be like if you didn’t know English. How would you speak to your doctor? Your boss? Your child’s teacher? English for Successful Living (ESL) is a nonprofit organization whose goal is to provide an opportunity for immigrant adults to learn English to help them live a more fulfilling life in the United States. By improving their English, students are able to expand their career and social networks as well as better understand American society and culture. The ESL program offers a variety of volunteer positions – ESL teachers, substitute teachers, conversation partners, and tutors. Get more information at http://www.eslgeorgia.net/.
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| Friday, April 13th, 2007
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3:16 pm - The "scrub": Yikes!
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Every year about this time, the membership lists get "scrubbed" at the Society level. This is a "come to Jesus" moment when you see how you ended up at the end of the year. We took a hit this year. We are down to about 330 members. We got up to over 450 in January.
Our membership manager points out that this is less of a drop than previous years and that STC as a whole is losing members steadily each year. Stiff upper lip and all that.
I believe we did make progress this year even if our membership numbers don't indicate it. But we need to redouble our efforts to recruit and retain members next year for sure. Al worked with me to submit a chapter achievement award application and the checklist had some good ideas that we could easily implement. These include calling lapsed members and encouraging them to renew and setting up a mailing list for ex-members and send them news of activities and events.
I also think it would be useful to consider contacting the primary employers of technical communicators in Atlanta and promoting STC as a professional development opportunity for their employees.
At noon today I attended a meeting of the STC Management SIG leadership and, that SIG lost over 1000 members in the scrub. So everyone is feeling the pain.
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| Wednesday, April 11th, 2007
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11:52 am - Documentation Managers Survey
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Steve Capri publishes a monthly e-newsletter for tech comm managers. Each time he polls readers on a topic relevant to tech comm. Contributors write articles and if you are looking for a way to be published, you might consider contributing one of your own. This month's issue has a survey for managers and non-managers. Please respond if you have time.
Here's a description:
Whether you are a manager who supervises technical writers and documentation departments or an individual contributor (technical writer, etc.) working in a small-to-large company as a full-time employee or contractor, we highly encourage you to participate. The survey is designed for two types of respondents: Managers and Non-managers.
If you identify yourself as a Documentation Manager, the survey addresses a wide range of compelling topics, such as documentation trends, manager compensation, writer management, hiring resources, department promotion, training, and so on. This option takes about 10 minutes to complete. If you identify yourself as a Non-manager, the survey basically asks you to describe your position and to indicate whether or not you are currently working. This option takes about 1 minute to complete.
If you respond as a manager and complete the survey by April 15, 2007, you will receive a follow-up email a few weeks later with a link to the results. Like other surveys of this calibre, the results can be both very interesting and useful in determining how our profession continues to mature across many industries.
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9:18 am - Awards Banquet April 17
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Every year we present awards to our competition winners at our April banquet. This year's event is next Tuesday. If you haven't reserved your seat, please do so by April 13. Full details are available here.
One of the highlights of this event is the exhibit of the winning entries for the publications competition. Even if you can't come for dinner, you're welcome to stop by the Marriott between 6:15 and 7. The cash bar will be open and you can browse through the technical publications that were awarded prizes. I always like to look at the styles and templates other companies are using in their documentation.
At the banquet we'll hand out the plaques to the winners who attend. Then we'll present awards to chapter volunteers who played a particularly important role over the last year.
Milton Edwards will be our MC. Joe Scardina is heading up the banquet committee.
One thing to note is that construction is fully underway for the new "flyover" bridge at the end of Perimeter Center Parkway. The bridge is designed to alleviate traffic problems in the Perimeter Mall area, but I'm skeptical. You can read about the project here.
I hope to see many of you at the banquet!
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| Tuesday, April 10th, 2007
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12:26 pm - What happened to our Prez?
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Wow! Has it really been two weeks since I last blogged? My apologies for being out of touch for so long.
This has been a busy period for me. I spent a week in New England conducting training sessions, then I went on vacation in Washington, D.C. during the cherry blossom festival. I’ve spent the last two days catching up on e-mail and preparing for next week’s awards banquet. Hope everyone is well.
I’m back in blogging mode now.
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| Saturday, March 24th, 2007
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3:43 pm - How to Write a Business Case: Show them the money!
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Jack Molisani was back in town last week for our March meeting. His topic was "How to Write a Business Case." Afterwards Milton was commenting on the usefulness of this program, "Technical communicators are often accused of not having enough business sense." Jack's main point was that it ultimately boils down to money. If you want to make a business case for new software, equipment, more staff, you have to explain how it will affect the bottom line. The slides for this presentation are posted on his Web site www.prospring.net.
We often look at our needs very narrowly: "We need RoboHelp because it's the best tool available." OR "We need more staff because we can't cope with the increased workload." But Molisani explained that you must learn how to translate your needs in the CxO-speak. Instead of "We need RoboHelp because it's the best tool available," you need to write your business case to convey the message that RoboHelp will increase your productivity. Or that without online Help, support center calls will increase and each call costs $XXX to process.
You might make an argument for more staff as a "cost avoidance" measure. With a good technical editor, your documents will be more accurate and well-written, thus eliminating costly user errors or even lawsuits due to ambiguous instructions. At Currents, Susan Burton explained that these kinds of lawsuits have cropped up in the UK lately and it's only a matter of time before they will be seen on this side of the pond.
Jack also gave away a free regirstration to LavaCon, his annual conference. (This year in New Orleans!)
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| Tuesday, March 20th, 2007
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3:53 pm - JoAnn Hackos' publishes new book
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Got this press release today. I have a well-thumbed copy of Managing Your Documentation Projects on my desk. It will be interesting to see this significantly revised edition.
Information Development: Managing Your Documentation Projects, Portfolio and People The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users. As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decisionmaking. An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary to move to the next level. Building on the original ideas and first-hand experiences of the author, this book provides you with what you need to enhance the maturity of your organization, get a clear understanding of the direction of information development and incorporates various techniques of project development with innovations in information design to expand otherwise traditional project management. Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including:
- Managing a corporate information portfolio
- Evaluating process maturity
- Partnering with customers and developing user scenarios
- Developing team effectiveness and collaboration
- Planning and monitoring information projects
- Managing translation and production
- Evaluating project performance
- Managing for quality, efficiency, and cost-effectiveness
Information Development: Managing Your Documentation Projects, Portfolio and People, ISBN 0-471-77711-0, is available for $50.00. It can be ordered online through www.amazon.com or from Comtech Services, Inc., 710 Kipling Street, Suite 400, Denver, CO 80215; (303) 232-7586; fax (303) 232-0659.
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| Thursday, March 15th, 2007
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12:44 pm - STC Fellows and Associate Fellows Announced
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This just in: Here is the list of people selected for the rank of STC Fellows and Associate Fellows. Sadly no one from our chapter this year, but I know several people on the list — names that you may recognize, too. Jack Molisani, our speaker at the upcoming chapter meeting, was elected an Associate Fellow. Geoff Hart, our workshop presenter at Currents, achieved the rank of Fellow. Same with Whitney Quesenbery who attended our January meeting. Also, Andrea Ames, a recent president of the Society.
Congratulations to all! They will formally receive their honors at the banquet at the Minneapolis conference.
For more information on STC's honorary ranks, visit this page on our Web site. It's not too early to begin thinking of nominees for next year. Contact me if you have a suggestion.
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| Tuesday, March 13th, 2007
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9:51 am - Currents Conference, Part II
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Dirk and I continue to get e-mails from conference participants with kudos. This proves that numbers aren't everything. Going into the event several of us were concerned about the low attendance. But with the right program and atmosphere, no one really notices the number of people. One session I attended only had four people and that was a little disheartening, but the competition was fierce given the caliber of speakers.
We had fewer out-of-town guests this time around, too. The last two years we've had a small contingent from Club Car in Augusta and some participation from Tennessee. While we are still in an official STC Region we can't really leverage that without a regional director-sponsor. Next year we'll need to think of other ways to encourage STCers from other areas to attend.
One idea might be to ask another chapter to co-sponsor Currents with us. We could offer a discount to anyone who had to travel over a certain distance. One of the northern Florida or North Carolina chapters, perhaps.
The only logistical glitch was the computer setup. Not all the rooms had computers and not all the speakers brought laptops. But it was easily solved with a few room changes and commandeering of laptops. My panel was a great success! The topic was, "What Does It Take to Succeed as a Technical Communicator: Professors and Managers Sound Off" (or something like that). Carol Barnum from SPSU and Helen Grady from Mercer U in Macon represented academe. Christian Walters from Cox Communications and I represented the managers. I prepped the panel ahead of time with some opening questions. About 20 people were in the audience including Susan Burton and George Hayhoe. Brian Fleming of HelpWrite and Mike Hughes took issue with the professors' statements about not teaching tools. A lively debate ensued, but in the end, we realized there wasn't a great disagreement. I will write up more on this topic later. David Yates and Emma Mulvaney provided a good followup with their session on "Staying Responsive to the Workplace: Educating Skilled Technical Communicators." New faces from Auburn! The lunch was better this year. Great Southern barbecue with yummy cobbler for dessert. Arranging food is always dicey because you have to tell the kitchen how many you need to feed ahead of time. If more people show up after you've sent the number, it can get ugly. Thank goodness for the American practice of preparing two meals for each person. This works very well in a buffet . You can count on half the women and a small percentage of men only having salad. (I wonder if the Marriott would do a buffet for our awards banquet???)
Another great aspect of the conference was chapter members I hadn't met before. It's nice to put a face to a name! Standing in line for lunch, I learned that two members had gone to high school in the Minneapolis area, just like me. Minnesotans keep turning up in this chapter.
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| Monday, March 12th, 2007
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7:21 am - Currents conference Part I
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Our annual Currents conference took place on Friday and Saturday. I stopped by Friday morning to welcome the workshop participants who came to attend Brian Fleming and Howard Speck's Advanced FrameMaker class, and Geoff Hart's workshop on online editing. We were in a different building this year, but the facilities were fine.
Then Friday after work, several of us met up at the Blue Ribbon Grill in Tucker for drinks and dinner. Judy Glick-Smith picked up Susan Burton at the airport and they both joined us for dinner. I enjoy these informal gatherings because you find out things about people that you never knew before. For example, that Mike Hughes can read and speak Arabic! Susan explained how she made the change from Chinese history to association work.
I took the opportunity to ask Susan some pointed questions, such as why no one from the leadership had ever bothered to pick up the phone and ask, "How are things going out there?" Maybe that's too much to expect, but we aren't that big an organization, and Atlanta is one of the larger chapters. Even when things were not going so well last year and Leigh requested assistance, no one responded. To her credit, Susan didn't give me a pat answer. She acknowledged that things weren't working as well as they should, and told me what kinds of things they were putting in place to make improvements.
A polite version of my second question was, "Is the office understaffed?" This was because a national award for one of our members that was supposed to be sent to me was sent to our newest member! Again, no one thought it was necessary to e-mail, call, or write me ahead of time to say, "Yes, these awards have been made and we are sending them to you." They just showed up in the mail.
The answer to my second question was made clear in Susan's keynote speech the following day. For an association of its size, STC is understaffed by about 4 or 5 positions at the Society level. On top of that, they have been using homemade accounting software and an equally amateur membership database, both requiring 3 full-time software people to keep them going. The decision has been made to get professional, tested software for both these functions.
Her keynote was full of interesting facts and insights, but she had to rush through the last part due to time constraints. Maybe next year we should start at 8:30 and allow more time for the keynote. (I remember Paula Berger running out of time last year as well.) It would have been good to take some questions from the attendees. Susan promised to send me her slides, which we'll post on the chapter site.
Most exciting to me was her description of the work the STC is doing to change the Department of Labor's definition of our profession. Check out the article on this in News and Notes. There is no "technical communication" profession officially recognized by the government; instead, they list only "technical writer" with this appalling description that is probably 30 years old:
Technical writers put technical information into easily understandable language. They prepare operating and maintenance manuals, catalogs, parts lists, assembly instructions, sales promotion materials, and project proposals. Many technical writers work with engineers on technical subject matters to prepare written interpretations of engineering and design specifications and other information for a general readership. Technical writers also may serve as part of a team conducting usability studies to help improve the design of a product that still is in the prototype stage. They plan and edit technical materials and oversee the preparation of illustrations, photographs, diagrams, and charts.
The STC has come up with the following definition of a technical communicator:
Develop and design instructional and informational tools needed to assure safe, appropriate and effective use of science and technology, intellectual property, and manufactured products and services. Combines multi-media knowledge and strong communication skills with technical expertise to educate across the entire spectrum of users’ abilities, technical experience, and visual and auditory capabilities.
It's great that even though the new description is broader, it's also written more concisely. Susan reported that the Bureau of Labor statistics has accepted the change, and it's just a matter of when the change will be made in the official records.
Gotta dash, but will write up more on the conference later today or tomorrow.
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| Thursday, March 8th, 2007
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9:32 am - Tech-WRL launches new site
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After 14 years, Tech-WRL has launched a new site. They've finally ditched the 90s look and entered the 21st century. One nice new feature is an RSS feed.
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7:40 am - UserFirst Services: The End of an Era
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That venerable Atlanta tech comm institution, UserFirst Services, is no more. A brief note on their old site announced the news. The two principals, Scott Deloach and Rob Houser have gone their separate ways, although both are essentially doing the same thing they did before.
Scott has founded ClickStart, a consulting firm that " helps companies develop usable products." They offer training in MadCap Flare. Team members include Patrick Hoffman, Steve Kersten, and Chris McRae.
Rob is now head of The User Assistance Group. Their mission is "to create high quality, user-centered documentation and training for our clients." He continues to provide RoboHelp training through echoeleven (Holly Quarzo from echoeleven spoke at our February meeting.) Recently Rob published a detailed review of Adobe's RoboHelp 6.0 (don't even ask about the crazy versioning they've introduced!) Rob also teaches Flare classes.
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6:35 am - WritersUA Salary Survey Published
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STC did not publish a salary survey this year, so you might want to check out the WritersUA survey. Keep in mind that the WritersUA "community" is a subset of STC's. They focus primarily on user assistance for software. So if you are documenting mechanical equipment, this is not a reliable source.
Two things to note: 1. Despite the fact (or maybe because of?) that women dominate the industry, men still earn more than women in this field. La lutta continua. 2. Average hourly rates for contractors have gone up! From $38.95 to 42.02. Not bad.
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